Mersey Bollards Gold Guarantee

Eligibility

• This guarantee applies to all customers who have purchased and had Mersey Bollards professionally installed by Mersey Bollards since October 3rd, 2024.
• The guarantee covers the full amount paid for the job (bollards, installation, and VAT).

Conditions of Claim

To make a valid claim, you must:

• Provide evidence that your Mersey Bollards were fully engaged and locked at the time of theft.
• Provide a valid police crime reference number for the stolen vehicle.
• Submit the claim to Mersey Bollards within 14 days of the theft being reported.
• Supply any supporting material we reasonably request (e.g. photographs, CCTV, or witness statements).

Exclusions

This guarantee will not apply if:

• The bollards were not engaged or were left in the "down" position.
• The bollards were tampered with, damaged, or not properly maintained.
• The theft occurred through means unrelated to the bollards (e.g. keys, fobs, or burglary of the home to obtain access).
• The claim is fraudulent, false, or misleading.

Refund

• If your claim is approved, Mersey Bollards will refund you the full amount you paid for the job, including installation and VAT.
• Refunds will be processed within 30 days of approval.

General

• Mersey Bollards reserves the right to investigate all claims fully.
• This guarantee does not affect your statutory rights.